Shipping policy

Thank you for shopping at EKEBANA. We want to ensure that your shopping experience is as smooth and enjoyable as possible. This Shipping Policy outlines important information regarding the shipping of your orders from our store located in Texas, USA.

1. Shipping Methods and Timelines

We offer several shipping options to accommodate your needs:

• Standard Shipping: Orders typically ship within 1-2 business days and are delivered within 3-7 business days after shipment.
• Expedited Shipping: For faster delivery, choose our expedited shipping option. Orders typically ship within 1 business day and are delivered within 2-3 business days after shipment.
• Local Pickup: If you're in the Texas area, you can choose the local pickup option during checkout. We will notify you when your order is ready for pickup.

Please note that the above timelines are approximate, and actual delivery times may vary depending on factors beyond our control, such as weather conditions or carrier delays. We rely on trusted carriers to deliver your orders promptly.

2. Shipping Rates

Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping costs at checkout before completing your purchase. Occasionally, we may offer free shipping promotions, so be sure to check our website or subscribe to our newsletter for updates on such offers.

3. Shipping Destinations

Currently, we offer shipping within the United States, including Alaska and Hawaii. We do not offer international shipping at this time.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and receive updates on its estimated delivery date.

5. Shipping Restrictions

Some products in our store may have specific shipping restrictions due to their size, weight, or contents. Please review the product details and any associated shipping restrictions before completing your purchase.

6. Returns and Refunds

For information on our returns and refunds policy, please refer to our Return Policy.

7. Contact Us

If you have any questions or concerns about our shipping policy or your order's status, please feel free to contact our customer support team. You can reach us by:

• Email: shopifysales244@gmail.com
• Contact Number: +13135808815

We aim to respond to all inquiries promptly and provide the assistance you need.

8. Changes to this Shipping Policy

We reserve the right to update and modify our Shipping Policy as necessary. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

By shopping with us, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your trust in [Your Store Name], and we are committed to delivering your orders with care and efficiency.

Thank you for choosing EKEBANA!